Can I Change My Order Or Other Information Like Address After Placing The Order?
We highly encourage you to double check prior to placing an order with us, we process orders within 24 hours of receipt, if a change needs to be made to your order please contact us at support@AHonline.com We will do our best to accommodate that change. If the order has already been processed or marked as shipped from our fulfillment center, we cannot make changes to the order.
How Long Does The Order Processing Take?
Orders are processed within 2-24 hours of order receipt. With Covid-19 and During Holiday seasons, processing times may take longer due to high order volume.
How Long Is The Shipping Time?
We try to find the most appropriate shipping method based on buyers location.
Shipping period its between 1-2 weeks
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.
What Should I Do If Do Not Receive a Confirmation Email After Placing My Order?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at support@AHonline.com
Will I Receive A Tracking Number To Track My Order?
Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item.However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product. We have fully insured the packages and any missing items will be re-shipped free of charge to you.
What Couriers Do You Use For Order Delivery?
Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.
What Happens if I'm Not Home When My Item Is Delivered?
Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
How Can I Contact You With Other Questions?
Email us at support@AHonline.com with other inquiries.